1. You have 14 days to return your purchase from the purchase date.
2. The item/s, its contents and the packaging must be unused in its original condition and packaging. Your item/s must be in the following condition, otherwise they will not be accepted for exchange or store credit and will be returned back to you:
- Unused and in re-sellable condition
- Un-washed, un-ironed and with original tags and/or packaging
- Must not be altered or with odours (perfume, smoke, etc..) or with stains
- Item/s which have been returned us which exceed the 14 day return's policy period from the purchase date
3. Your return will be received and inspected by our team (this process usually takes 48hrs from receipt). Once inspected and verified that the goods are received in their original condition as sent to you, then your store credit or exchange will be processed within 14 days.
Preparing the package to be returned to us
Ensure the item/s have been placed in the original packaging. Please ensure you include:
- – A copy of the original proof of purchase
- – Printed copy of our return form. Your returns form was supplied to you with your package or can request to be emailed a new form here.
Do I have to pay the postage to return my items?